A patch from Novell eventually fixed the bug in the keyring application. He then tried resetting his keyring, but that didn’t solve the problem. When he tried to fix the issue himself, he had to type in the command “gnome-keyring-manager” to execute the function since there was no keyring manager icon on the desktop. The problem was annoying because the keyring application simply should have worked as intended. When this happened, he reentered his keyring password and was admitted to the application. Instead, every time he launched Evolution, he was prompted for the password even though he had already logged in to it. Had the keyring been working properly, he would have gained instant access to all of his applications once he logged in to the keyring and would not have had to enter his user name and password for, say, Evolution e-mail. Higher on the frustration scale was the problem Halamka had with his “keyring,” a central repository that stores all of his user names and passwords for applications on his computer.

When he used the search feature in the help menu, it didn’t always yield relevant results. Starting with the small stuff, certain configuration options, such as the ability to put his laptop into sleep mode, were nested deep in utility submenus, which made them hard for Halamka to find the first time around. (Novell is aware of Halamka’s experiment and of the Windows vs. He was also impressed with Novell’s support organization, which he describes as very responsive and committed to creating an integrated open-source desktop for the typical user. With the exception of the Evolution e-mail client, which we’ll discuss in Dislikes, Halamka says the applications worked flawlessly. Because the laptop was preconfigured to work with the OS, Halamka could get to work within a minute of booting up his new computer. In other words, the hardware and the operating system software were made to work together had he tried putting SUSE on different hardware, it might not have operated as well. Overall, the system worked so smoothly because Lenovo and Novell configured the operating system to work on the X60 machines. Even when traveling in Europe, as he did during the month he tested SUSE, he didn’t have a single problem with the OS or wireless connectivity. Nor did he have problems connecting to a workgroup printer over CareGroup’s corporate network.

He had no problem connecting to the HP K550 printer he uses at home over a WPA/PEAP wireless network. He had similarly seamless experiences with his wired networks and home wireless network, both of which worked well with his SUSE configuration.

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